Fauxe Fox – Frequently Asked Questions (FAQ)

Orders & Payments

Q: How can I place an order?
You can order directly through our website. Simply add your chosen bag to your cart and proceed to checkout.

Q: What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and secure payment providers displayed at checkout.

Q: Can I change or cancel my order after placing it?
Please contact us as soon as possible at [hello@fauxefox.co.uk]. If your order hasn’t yet been dispatched, we will do our best to amend or cancel it.

Shipping & Delivery

Q: How much does shipping cost?

Orders over £130 – Free delivery worldwide
Orders under £130 – £4.95 (UK & international standard delivery)
International orders over $265 AUD – Free delivery

Q: How long will delivery take?

UK: 3–5 working days
International: 7–10 working days (depending on location)

Q: Do you ship internationally?
Yes, we ship worldwide. Delivery charges and times are shown at checkout.

Returns & Refunds

Q: What is your returns policy?
If you’re not completely satisfied, you can return your item within 14 days of delivery for a full refund, provided it is unused, in original packaging, and in resalable condition.

Q: How do I start a return?
Email [hello@fauxefox.co.uk] with your order number and reason for return. We’ll send you return instructions.

Q: Who pays for return shipping?
Customers are responsible for return postage unless the item is faulty or damaged.

Products & Materials

Q: Are Fauxe Fox bags made from real leather?
No – all of our handbags are made from premium vegan leather. They are 100% cruelty-free and designed to combine luxury with ethical craftsmanship.

Q: How do I care for my Fauxe Fox bag?
We recommend wiping your bag with a soft, damp cloth. Avoid prolonged sun exposure, water saturation, or harsh cleaning products.

Account & Privacy

Q: Do I need an account to place an order?
No, you can checkout as a guest. Creating an account allows you to track orders, save details, and receive exclusive updates.

Q: How do you protect my personal data?
Your privacy is important to us. We follow GDPR guidelines and never share your information with third parties without consent. Please see our Privacy Policy for details.

Accessibility & Customer Care

Q: Is your website accessible?
Yes. Our site has been designed with accessibility in mind, including alt-text for images, clear text, and user-friendly navigation.

Q: How can I contact you?
You can reach our customer service team at hello@fauxefox.co.uk. We aim to reply within 48 hours.