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Terms & Conditions

Last updated: [04/09/2025]

Welcome to Fauxe Fox. These Terms & Conditions govern your use of our website and services. By placing an order with us, you agree to the terms set out below. Please read them carefully.

1. Company Information

Fauxe Fox is a trading name of [Your Registered Business Name].
Registered address: [Insert Address]
Email: hello@fauxefox.com

2. Orders

  • By placing an order, you confirm that all details provided are accurate and complete.

  • Orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order at any time (e.g., if an item is out of stock or payment cannot be processed).

  • Once your order has been placed, you will receive an email confirmation.

3. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT (where applicable).

  • We accept major debit/credit cards and other payment methods as displayed at checkout.

  • Payment must be received in full before an order is dispatched.

4. Shipping & Delivery

  • Standard delivery times and costs are detailed on our Shipping Policy page.

  • Estimated delivery times are provided as a guide and may vary due to factors outside our control.

  • Fauxe Fox is not liable for delays once an order has been dispatched.

5. Returns & Refunds

  • You may return your order within 28 days of dispatch, provided it meets our Returns Policy conditions.

  • Personalised, bespoke, or Final Sale items are non-returnable unless faulty.

  • Refunds will be processed to the original payment method within 7 working days of receiving your return.

6. Warranty

  • All Fauxe Fox products include a 12-month warranty covering manufacturing faults (e.g., stitching, zips, hardware).

  • Damage caused by misuse, accidents, overstuffing, or unauthorised repairs is not covered.

7. Intellectual Property

  • All content on the Fauxe Fox website (including images, designs, text, and logos) is the intellectual property of Fauxe Fox or licensed to us.

  • You may not reproduce, copy, or use our content without prior written consent.

8. Liability

  • Fauxe Fox will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Nothing in these terms excludes liability for death or personal injury caused by our negligence.

9. Privacy & Data Protection

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and process your personal data.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately once posted on our website.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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